So big surprise, I finally broke down and gave Hello Fresh! a try this week. We had a coupon for $35 off our order, meaning we paid $25 for three (3) meals shipped to our door step. Not only was that a great deal, I was also hopeful that Hello Fresh! would introduce some new recipes into our rotation. Keep on reading for my recap of our experience.
First off, their website was difficult to navigate and order from. I ultimately had to call their customer service line to order my meals over the phone. This was a huge disappointment for me, as part of the draw of Hello Fresh! is convenience, and their website does not represent ease. (-)
Now, our package was scheduled for a Monday delivery. At about Monday at 3pm, I received an email that my package would be delay and now arrive on Tuesday. I was pretty upset. My boyfriend and I planned our meals and grocery list thinking we would be eating Hello Fresh! on Monday night, which was clearly not going to happen. (-) When I called the customer service line, no one could tell me where or why my package was delayed. (Totally picturing my food rotting in the back of a mail truck!) They also could not offer me any compensation until after 8pm on Monday. (-)
Finally, our package arrived Tuesday at 6pm (!!), meaning we couldn’t prepare it for Tuesday dinner either. However, much to my surprise, the food was still cold and fresh. (+)
The three meals we would be preparing this week were:
Meal #1) Shrimp: Portion was sufficient; flavor was bland; directions were clear and meal was prepared in less than 20 minutes.
Meal #2) Thai Bowl: Portions were insufficient; flavor was great; directions were clear and meal was prepared in less than 30 minutes.
Meal #3) Figgy Pork: Portions were sufficient; flavor was great; directions were clear but the meal took much more time to prepare than indicated (more than 30 minutes)
So, as you can gather, each meal has its pros and cons. So the final verdict? Would I buy Hello Fresh! again?
Hello Fresh! was super fun and it was enjoyable to cook something new with my boyfriend—it definitely felt like a special treat because it was something out of the ordinary. The late package really upset me, in the end I felt like the company made right of the situation, but it was difficult to get clarification and assurance from the company. The meals are reasonably price, and I like that you have the flexibility to skip weeks and choose your meals. I don’t think we’ll be buying Hello Fresh! every week, but it’s a nice treat every once in awhile.
Do you have more questions about my experience? Leave me a comment below!